At Fusionsfind, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the applicable time frame described below.
1. Return Period
You may request a return within 14 calendar days from the date your order is delivered.
For example, if your order is delivered on October 6, 2026, your return request must be submitted by October 20, 2026.
Requests submitted after the 14-day period may not be accepted.
2. Eligible Returns
A product may be eligible for return if:
- The item arrives damaged or defective.
- You receive an incorrect product.
- The product received is materially different from the product ordered.
- The item qualifies for return based on its condition and the circumstances of the purchase.
Returned products should be unused, in their original condition, and include the original packaging and accessories where applicable.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
We may request photographs or other information to help us review the issue and determine the appropriate resolution.
Please contact:
Email: [email protected]
4. Items That May Not Qualify
Returns may not be accepted for products that have been used, altered, damaged after delivery, or returned without the required information or original components.
Items that are returned after the applicable return period may also be ineligible.
5. Return Request Process
To request a return, contact us at [email protected] within the applicable return period.
Please provide:
- Your name
- Order details
- Product name
- Reason for the return
- Photographs, if the product is damaged or defective
Our team will review your request and provide further instructions if the return is approved.
6. Return Review Time
Once we receive your return request and any required information, we generally aim to review the request within 3–5 business days.
If a return is approved, we will provide instructions regarding the next steps.
7. Refund Processing
Once an approved returned item has been received and reviewed, eligible refunds will generally be processed within 7–10 business days.
The time required for the refund to appear may vary depending on the applicable financial institution or payment-processing service.
8. Refund Amount
For an approved return, the eligible purchase amount will be refunded according to the circumstances of the return and applicable requirements.
Any amount that is not eligible for a refund will be communicated to the customer during the return review process.
9. Exchanges and Replacements
Where appropriate and subject to product availability, Fusionsfind may offer a replacement for an incorrect, damaged, or defective product.
Replacement requests should be submitted within 7 calendar days of delivery for damaged, defective, or incorrect items.
10. Late Return Requests
Return requests received more than 14 calendar days after delivery may be declined unless otherwise required by applicable law.
Customers are encouraged to contact us as soon as they identify an issue with their order.
11. Contact Us
For questions regarding returns, replacements, or refunds, please contact:
Fusionsfind
Email: [email protected]